Associate, HR TMCS

Job Responsibilities:

• Provides HR administration support to Team Members in accordance with the organization’s procedure and agreed service levels.
• Processes HR Services tasks such as but not limited to:
• Monitors Team Member facilities
• Checks Leave and statutory benefits application
• Attends to Team Member inquiries in the Concierge.
• Understands and able to effectively explain HR policies and processes to team members.
• Accurately records HR business and personal data.
• Develop expertise on the processes supported and be able to suggest process improvements leading to higher efficiency.
• Maintains consistency and accuracy in updating HR database and systems.
• Ensures that all transactions are documented and processed within the agreed time frame.
• Updates procedure documents, process maps, and work instructions regularly.
• Performs a wide range of clerical duties to support HR processes.

Requirements

KEY COMPETENCIES AND SKILLS

Ability to prioritize tasks and deliver with high efficiency

• Ability to multi-task
• Flexible and adaptable to change
• Keen attention to detail
• Ability to effectively communicate with Team members of all job levels
• Familiar with MS Office applications particularly Outlook and Excel

KEY PERFORMANCE INDICATORS

• Effective administration of supported HR processes.
• Meet Service Levels and Target turnaround time.
• Accuracy of data in services delivered
• Limit risks and incidents
• Updated Procedure documents