HCP Wellness – Client Coordinator

• We are looking for a Client Coordinator for New Product development to join our growing Cosmetic & Ayurvedic Manufacturing & Nutraceuticals Company to create and nurture long term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
• In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in Customer Service and Knowledge of working in same industry, we’d like to meet you.
• Your goal will be to help us safeguard our revenue and retain our Build Relationships with Key Employees among Customers
• Create Plans to Address Clients’ Business Needs
• Advise Clients on Creating Profitable Processes
• Schedule Regular Meetings with Customers to Ensure they Are Satisfied
• Act as Point Of Contact for Complaints and Escalate Issues As Appropriate
• Help Sales Team Up-Sell or Cross-Sell Services and Products
• Ensure Both the Company and Clients Adhere To Contract Terms
• Study Competition to Find New Ways to Retain Customers
• Collaborate With Internal Teams (E.G. Sales, Planning, Senior Management) To Address Customers’ Needs
• Handling Inquiries coming on company portals & helps to achieve team target.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project Experience: 2+ years
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIS (e.g. customer satisfaction)
• Proficient in MS office, with working knowledge of CRM
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Have technical knowledge in cosmetics & business management

(ref:updazz.com)