Supply Chain Customer Compliance Analyst

DEMDACO is a gift and home dcor company based in Leawood, KS. We strive to ‘lift the spirit’ with our customers, consumers and colleagues. ‘ Products are curated through this filter then carefully reproduced by skilled craftspeople around the world. Under the DEMDACO brand, our product categories include Gifts, Home Dcor, Entertaining, Fashion, Baby and Willow Tree. For more than 25 years, DEMDACO has strived to ‘Lift the Spirit’ in times of celebration, when comfort is needed, or just to put a smile on someones face.

We believe that business is not merely a financial endeavor, but first-and-foremost, a human endeavor. This philosophy guides our business decisions and informs how the company interacts with colleagues and customers, and it leads our efforts in creating a dynamic workplace. To learn more, please visit https://www.demdaco.com

In Order To Be Considered a Candidate For This Position, You Must Submit Your Resume/application And Complete The Culture Index Survey Below

https://www.cultureindex.com/c/9671A7

Description Of The Position

Responsible to ensure DEMDACO adheres to specific customer compliance requirements within the supply chain process. Works closely with Sales, Order Management, Distribution, and Transportation to ensure successful on-boarding of new customers. Monitors incompliance trends and creates mitigation plan for implementation.

Essential Duties and Responsibilities include the following: (additional duties may be assigned)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Gain thorough understanding of customer vendor/routing guides and requirements. Communicates customer updates to internal and external supply chain functions impacted to ensure compliance and reduce fine risk.
• Proactively identify areas of potential risk of non-compliance and works with internal teams to ensure vendor guideline compliance to avoid penalties through various portals and supplier scorecards.
• Gather data and conducts analysis with the goal of validating our vendor performance to the customer, spot trends and reduce the number of non-compliance violations.
• Facilitate the identification and implementation of process improvements that mutually benefit the customer and Demdaco. Perform on-site Demdaco and/or customer visits to look for improvement opportunities and/or resolve issues.
• Coordinate with Distribution to identify and implement opportunities for development, training and issue resolution resulting in improved customer satisfaction.
• Track key performance indicators such as order accuracy, on-time delivery and chargebacks.

Qualifications

Required Experience:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Also, an individual must demonstrate an overall positive attitude and enthusiasm for the business philosophy, culture, and strategic direction that exists at DEMDACO. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Four-year degree preferred or comparable experience.
• Strong knowledge of order-to-cash processes
• 3+ years Supply Chain Distribution related experience
• ERP system experience
• Experience with EDI (Electronic Data Interchange) and customer portal systems
• Strong communication skills to collaborate across departments and with customers
• Demonstrate strong analytical skills to interpret data, identify trends and drive process improvements

Benefits

• Medical, Dental and Vision plans
• Annual contribution to your Health Savings Account
• 401(k) with company match,
• Time off includes PTO, plus 5 “Lift the Spirit” Days designed to assist with volunteer efforts and helping others
• 6 Sick Days
• Annual Giving Day
• Generous product discounts
• Costco Membership
• Company provided $100,000 Basic Life Insurance Policy
• Casual work atmosphere
• On-site fitness center
• Potential for annual bonus based on company performance
• Company paid- short and long-term disability

Supervisory Responsibilities

None

Work Environment

Moderate noise level

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, or crouch. The employee may occasionally be required to lift up to 15 lbs.

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