Insurance Claim Rep – Auto Damage – Remote (Hybrid)

We invite applications for the position of Auto Damage Insurance Claim Representative, where your attention to detail and empathy for clients will make a significant impact. In this pivotal role, you will manage first-party express claims concerning auto physical damage by meticulously screening losses, evaluating coverage exposures, and facilitating settlements. This role offers flexible work arrangements, with options for a hybrid model (two days in the office and three days remote) or fully remote based on your preference.

Key Responsibilities

• Manage auto damage claims by evaluating coverage, assessing losses, and facilitating settlements.
• Deliver timely and professional support to both customers and agents, ensuring a satisfactory experience.
• Communicate effectively through clear verbal and written exchanges to keep all stakeholders informed.
• Optimize the use of preferred vendors for appraisals and repairs.
• Resolve complaints efficiently, minimizing the risk of legal or regulatory complications.
• Identify potentially fraudulent claims and escalate them for investigation as necessary.
• Collaborate within a team-oriented environment, contributing to shared objectives and responsibilities.

Required Skills

• Familiarity with industry standards and best practices.
• Strong decision-making capabilities and sound judgment.
• Exceptional verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Proficiency in working efficiently amidst a fast-paced environment.
• Ability to work independently under general supervision.
• Proactive problem-solving skills and operational efficiency.
• Emphasis on collaboration and teamwork.

Qualifications

• Associate’s Degree with 1-3 years of experience, OR Bachelor’s Degree with up to 1 year of experience.

Career Growth Opportunities

• Join a supportive environment that fosters professional development and learning.
• Experience work that positively influences the lives of our customers.

Company Culture And Values

• We are dedicated to building a diverse and inclusive workplace. We encourage applicants who require accommodations for disabilities during the selection process to reach out for assistance.

Employment Type: Full-Time