Manager – Digital Operations
Job Description
- Monitor real time queues and identify high risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, Floating, Kiting fraud and similar other risks.
- Identify fraudulent transactions and Hold or Acquit the transaction based on fraud analysis.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Interact with banks and customers to validate information and to confirm or cancel authorizations.
Locations
Bangalore, IN, 562110