Customer Care Manager
Job Description
Responsibilities & Key Deliverables
- Analyse the technical complaints of the vehicle in the field.
- Rectify defects in vehicles / overhaul aggregates.
- Maintain and handle internet based warranty.
- Ensure implementation of service processes at channel partners.
- Development of secondary channel.
- Feed back on companys as well as competitors products.
- Training of service managers.
- Work out special service support for strategic customers with channel partners.
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
- Secondary network for spare parts sales.
- Guide channel partners for manpower/facilities/equipment optimisation.
- Ensure profitability of workshops of channel partners.
- MIS on service.
- Spare parts inventory management.
- Managing service guarantee at the dealership.
- Monthly visit to ASC and monitor his performance along with ASC coordinator.
- Service camps on monthly basis.
- Monthly visits to customer and update M Response data.
Preferred Industries Education Qualification
- Diploma in Engineering
- Bachelor of Engineering
- Diploma in Engineering in Mechanical
General Experience
- 5 years and above
Critical Experience System Generated Core Skills
- Customer Sensitivity
- Service Orientation
- Service Management
System Generated Secondary Skills
- Consumer Focus
- Dealer Relationship Management
- Service Planning
Locations
- Mumbai A.O
- MTBD-Mumbai A.O
- IN