Email Management Specialist (Work From Home)

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who’s building Persona?

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What we’re looking for:

We are seeking a highly skilled Email Management Specialist to streamline communication, manage inboxes efficiently, and optimize executives’ productivity. The ideal candidate is experienced in email management tools, proactive in handling correspondence, and skilled in creating systems that reduce distractions while enhancing workflow efficiency.

Responsibilities—what you’ll do:

• Use tools like Outlook, Gmail, or Spark to organize, prioritize, and respond to emails, ensuring critical communications are flagged and addressed promptly.
• Leverage automation tools to schedule emails, set reminders, and streamline follow-ups.
• Develop streamlined email workflows using tools like Front or Zapier to automate repetitive tasks, organize threads, and reduce inbox clutter. Create filters and templates for common email scenarios to improve response times.
• Coordinate meeting requests and appointments directly from email platforms, syncing seamlessly with Google Calendar, Microsoft Teams, or Calendly for accurate scheduling across time zones.
• Utilize task management tools like Asana, or Trello to convert email action items into manageable tasks, track progress, and set reminders for upcoming deadlines.
• Manage sensitive emails and attachments securely using tools for encrypted file storage and sharing. Apply email security protocols to protect confidential information.

Requirements:

• Proficiency with Google Calendar, Outlook Calendar, and scheduling tools like Calendly or Doodle.
• Familiarity with Microsoft Teams, Zoom, or Google Meet for managing virtual meetings.
• Experience with task management software such as Asana, Trello, or Monday.com to track meeting-related action items.
• Fully fluent in English
• Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
• This position is for serious, career-oriented candidates

Other qualities we look for:

• Exceptional attention to detail to ensure calendar accuracy and efficient scheduling.
• Ability to prioritize and balance multiple commitments while maintaining flexibility for urgent changes.
• Strong written and verbal communication skills for liaising with internal and external stakeholders.
• Professional email etiquette and experience drafting meeting agendas or correspondence.
• An ability to solve complex problems with minimal guidance
• Intellectual curiosity and resourcefulness
• Professionalism

What we offer:

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona:

• Health insurance
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

Visit our website for more information: https://www.personatalent.com/