Inside Sales Team Lead

Key Responsibilities:

• Team Leadership:
• Lead and manage a team of telesales agents to achieve individual and team sales targets.
• Provide guidance, training, and ongoing support to ensure the team delivers excellent performance.
• Conduct regular performance reviews, monitor KPIs, and provide feedback to agents.
• Foster a positive and motivating work environment, encouraging teamwork and collaboration.
• Sales Strategy and Execution:
• Develop and implement telesales strategies to drive revenue growth.
• Monitor daily sales activities, ensuring that calls are made, and sales targets are met or exceeded.
• Identify opportunities for cross-selling, upselling, and increasing average order value.
• Track performance metrics and use data to refine sales strategies and tactics.
• Customer Relationship Management:
• Handle inbound and outbound calls with existing and potential customers, building relationships and identifying sales opportunities.
• Address customer inquiries and resolve issues in a professional and efficient manner.
• Ensure customer satisfaction by maintaining high-quality service standards.
• Reporting and Analytics:
• Maintain and update CRM systems with accurate customer and sales data.
• Provide regular sales reports to senior management, including team performance, sales achievements, and opportunities for improvement.
• Use analytics to forecast sales trends and adjust strategies as needed.
• Training and Development:
• Onboard and train new telesales agents on products, systems, and sales techniques.
• Keep the team updated on new products, services, and sales processes.
• Share best practices and improve overall team skills and product knowledge.

Skills and Qualifications

• Proven experience in telesales, sales, or a similar customer-facing role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills, both verbal and written
• Ability to motivate, coach, and manage a team to meet performance goals
• Strong problem-solving skills and ability to handle customer escalations effectively
• Familiarity with sales reporting and performance metrics
• Target-driven, with a focus on achieving and exceeding goals