Customer Service Assistant

Location: Austin, TX

Job Type: Full-time

Job Overview

We are looking for a detail-oriented Customer Service Assistant to support our team by ensuring seamless communication with clients and customers. The ideal candidate is proactive, customer-focused, and able to handle multiple tasks efficiently.

Key Responsibilities

• Act as the first point of contact for client inquiries via email, phone, and live chat.
• Assist with resolving customer complaints and escalate issues when necessary.
• Maintain accurate records of customer interactions and feedback.
• Support the marketing team with administrative tasks, such as scheduling meetings and managing client accounts.
• Collaborate with internal teams to ensure excellent customer experience.
• Monitor social media and respond to customer inquiries or comments.
• Assist in creating reports on customer service trends and feedback.

Requirements & Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with CRM software and customer support tools is a plus.
• Basic understanding of marketing concepts is a bonus.
• High attention to detail and organizational skills.