Nike – Front Of House – Lead
Job Description
success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and
values.
Lead – Front of House (FOH)
Performance
? Truck, monitor and ensure the Athlete’s team meets sales goals and key metrics: Sales, Conversion, UPT, ADT,
Wages, Turnover, Staffing, SKU trainings, PULSE, follow up tip off cards on daily basis
? Support Store Management in implementing action plans to achieve individual & team results
? Build & maintain a strong commercial awareness of competitors & local markets
? Represent our ethics and values and make sure other follows as well
People
? Support Store Management in preparing One-On-One meetings for the team members
? Responsible for coaching & developing team members
? Responsible for measuring performance of store team
? Delegation and supervision of tasks in the store team
? Preparation of morning and afternoon update meetings (huddle) and daily plan for employees
Product
? Responsible for following all provided VM Guidelines
? Serve as a product knowledge resource for consumers and entry level associates
? Responsible for merchandise availability on the shopping floor
? Supporting Back of House team in overall stock management & movement in stockroom & on sales area
? Support to the Visual Merchandising team in the commercial preparation of the store and support the VM team
in the arrangement of the merchandise on the sales floor
? Check cash drawers and prepare bank deposits
Customer Service
? Responsible for establishing a client centric mindset to ensure customer experience
? Responsible for customer data gathering & quality management
? Responsible for transaction, complaint & return handling
Processes & Systems
? Responsible that all company policies & procedures are followed
? Proficient utilization of business systems & latest technology
? Responsible for all operations for loss prevention on the sales floor
? Ability to communicate with the IT department and office team in case of system problems on the shift