Guest Relations Executive
Job Description
Skills:
Hospitality Management Systems, Data-Driven Decision Making, Multi-Lingual Communication, Event Coordination, Upselling Techniques, guest, hotel,
Hospitality Management Systems, Data-Driven Decision Making, Multi-Lingual Communication, Event Coordination, Upselling Techniques, guest, hotel,
Designation: Guest Relations Executive
Job Location: Jaipur
About The Company
Honar Group is the centre of boutique hospitality & Consultancy Company which has its forte into culture, art & design. It has projects like 28Kothi & The Johri Jaipur. It is an immense wide amalgamation of style & ethnicity which is delivered in the form of hospitality exclusively served with art & culture of the state.
Job Responsibilities
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
Qualifications & Experience
- Experience of minimum 1 year in a similar position, preferable in luxury hotel/restaurant environment
- Experience working in a multi-cultural environment
- Organized and well planned
- Excellent communication and presentation skills
- Able to work with speed and efficiency throughout maintaining positive attitude