Support Executive (Full Time) (1+ Years Exp.)

Support Executive

Location:

Kolkata, India

Type

Full-Time

Application Deadline

02.11.2024

About RedoQ

RedoQ is a prominent IT company, focused on delivering innovative solutions and exceptional digital experiences. We are looking for a Support Executive with 1+ years of experience to join our team and provide excellent customer support and technical assistance to our clients.

Requirements

• 1+ years of experience in a customer support or technical support role..
• Bachelor’s degree in Business, IT, or a related field.
• Experience with support ticketing systems (e.g., Zendesk, Freshdesk, Jira).
• Basic understanding of IT systems and software applications.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Customer Support: Provide timely and effective support to customers via phone, email, and chat, addressing their queries and concerns.
• Issue Resolution: Diagnose and troubleshoot technical issues, escalating complex problems to the appropriate teams when necessary.
• Ticket Management: Manage support tickets from creation to resolution, ensuring accurate documentation and follow-up.
• Product Knowledge: Develop and maintain a deep understanding of the company’s products and services to effectively assist customers.
• Feedback Collection: Collect and report customer feedback to help improve products, services, and support processes.
• Documentation: Create and maintain support documentation, including FAQs, user guides, and knowledge base articles.
• Collaboration: Work closely with other departments, including technical teams and product managers, to resolve customer issues and improve service quality.

Skills And Qualifications

• Support Tools: Experience with support ticketing systems such as Zendesk, Freshdesk, or Jira.
• IT Knowledge: Solid understanding of IT concepts, software development, and related technologies.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Excellent problem-solving and analytical skills.
• Customer Service: Proven ability to provide exceptional customer service and support.
• Time Management: Ability to handle multiple tasks and manage time effectively.

Preferred

• Technical Certifications: Relevant technical certifications or training in IT support or customer service.
• Advanced Troubleshooting: Experience with advanced troubleshooting of software or hardware issues.
• CRM Systems: Familiarity with CRM systems and their integration with support functions.
• Bilingual Skills: Proficiency in additional languages is a plus.
• Industry Experience: Experience in the food industry is a plus.

Application Process

Interested candidates should submit their resume, portfolio, and a cover letter detailing their relevant experience to

[email protected]