Account Manager | Uber Direct

Are you passionate about building and nurturing high-value relationships? As an Account Manager, you’ll play a crucial role in managing and growing key enterprise partnerships within Uber Direct. This role is all about strategic relationship management, consultative sales, and operational excellence-ensuring our partners thrive on the platform.

You’ll work post-sale to strengthen partnerships, drive revenue growth, and introduce advanced marketing solutions such as targeted ads and promotions. You’ll also play a pivotal role in onboarding and launching new merchants across various industries, ensuring their seamless integration and long-term success.

As part of the team, you’ll be at the forefront of retaining high-value accounts, identifying growth opportunities, and guiding partners strategically to maximize their potential.

What You’ll Do

• Own the growth and success of a portfolio of enterprise accounts, ensuring partners achieve their business goals.
• Upsell advanced marketing products, including targeted ads and promotional tools, to help merchants increase their visibility and sales.
• Conduct strategic business reviews (quarterly, monthly) to refine sales and marketing strategies at the executive level.
• Analyze merchant performance through KPIs and OKRs, identifying key opportunities to enhance success.
• Drive operational improvements, resolving executive-level merchant challenges and optimizing platform engagement.
• Develop new merchant launch plans, ensuring a seamless onboarding experience across industries.
• Provide hands-on vendor management and training, introducing merchants to new features and products.

What You’ll Need

• Significant experience in executive-level consultative sales, with a strong focus on upselling advanced promotional products and ads.
• Operational & commercial mindset, with the ability to translate data into strategic actions.
• Proficiency in interpreting complex commercial data, presenting insights at an executive level.
• Deep understanding of e-commerce and marketplace dynamics, with strong strategic and analytical skills.

Preferred Qualifications

• Operational experience, particularly in managing and optimizing commercial processes.
• SQL knowledge, enabling data-driven decision-making and advanced reporting.

At Uber, we foster an inclusive, innovative, and results-driven workplace. If you’re eager to work on high-impact partnerships, shape business strategies, and drive success at scale, we’d love to hear from you!