Uber Direct Enterprise Account Manager

Are you ready to drive impactful partnerships and shape the future of on-demand delivery? As an Uber Direct Enterprise Account Manager, you’ll manage a portfolio of strategic clients across restaurants, grocery, and retail in Mexico. Your mission: build long-term commercial relationships, drive sustainable growth, and enhance user experiences-ultimately making Uber Direct the preferred delivery partner.

This role requires a blend of relationship management, strategic planning, operational expertise, and problem-solving skills. You’ll thrive in a fast-paced, dynamic environment, working cross-functionally with Eats, New Verticals, Global Direct, and other teams to create and execute growth strategies that deliver real impact.

What You’ll Do

• Own the growth and success of a portfolio of enterprise partners, ensuring their success on the platform.
• Lead merchant launches, creating and implementing strategies to drive adoption and engagement across various industries.
• Act as a key resource for growth strategies and operational insights, guiding internal teams and partners.
• Conduct regular strategic business reviews (quarterly, monthly) to optimize executive-level sales and marketing strategies.
• Monitor and analyze KPIs and OKRs, identifying opportunities for improvement and expansion.
• Execute deep-dive operational reviews, addressing executive-level challenges and uncovering growth opportunities.
• Implement a KPI & OKR-driven methodology, ensuring all teams are aligned with key business objectives.
• Provide hands-on vendor management and training, helping merchants adopt new features and tools.

What You’ll Need

• 6+ years of experience in sales, account management, and operations, working with large enterprises and C-suite executives.
• Strong communication and stakeholder management skills, with the ability to build trust and influence decision-making.
• Experience developing business plans and presenting to senior executives.
• Strong analytical skills, with proficiency in data analysis, Excel, and presenting insights.
• Commercial acumen, with a deep understanding of partner business models and market trends.
• Project management expertise, capable of leading and executing large-scale initiatives.
• Ability to work independently, make informed decisions, and drive execution.
• High attention to detail and excellent interpersonal skills.
• Learning agility, with the ability to adapt quickly in a fast-moving environment.

Preferred Qualifications

• Operational experience, particularly in managing and scaling commercial processes.
• SQL proficiency, enabling data-driven decision-making and reporting.

At Uber, we foster an inclusive, innovative, and results-driven culture. If you’re looking to make an impact, drive enterprise partnerships, and be part of an exciting and fast-growing team, we’d love to hear from you!