Level 1 I.T Technician

Come… Enjoy… Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

The IT Support I position has a significant impact on efficient service delivery and is focused on assessing end user device hardware and software requests via our Information Technology Service Management Helpdesk tool. The IT Customer Support I role is also engaged in other work supporting the resort (e.g., operational process improvement, process development, documentation, strategic planning, projects, etc.). Team coordination, both internal and external is needed to work with systems, business, vendors, etc. to interpret customer needs, assess requirements, and identify solutions to non-standard requests. This is an exciting role that is responsible for making quick decisions and facilitating the creation of standards that assist the Resort’s Day to day operations.

• Provide the first level of technical support to staff and departments. Duties include:
• Receiving and responding to initial helpdesk requests for IT support
• Participating in the setup and maintenance of computer software, hardware and systems.
• Printer install and maintenance. (Printer setup on user’s profile in windows)
• General knowledge and use of the SVSI system on the on the property. The IT department

is responsible for the maintenance and upkeep of the AV system.

• Setup and install of digital displays across the property.
• Assisting with major projects as needed.

Education And Experience

• Experience working with technology is an asset.

Knowledge, Skills And Abilities

• Experience in a fast-paced environment managing multiple concurrent demands required.
• Must have 1 to 2 years of related IT customer service experience within the last 5 years.
• Proficient in Microsoft Office and other related software
• Must have strong cognitive, analytical and problem-solving skills coupled with a strong

customer service attitude.

• Must be able to demonstrate effective communication, interpersonal, and organizational

skills.

• Must have previous experience with creating standard documentation.
• Must have the ability to set and meet personal deadlines and adapt to changes in priority.
• Must have the ability to work in a team environment and have previous experience in

coordinating teams. Must be self-motivated, with limited supervision.

• Performs miscellaneous job-related duties as assigned.
• Available to work weekends, evenings and on-call shifts as required.
• Moderate physical activity. Requires handling of average-weight objects up to 50 pounds or

standing and/or walking for more than 4 hours per day.

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

• Priority will be given to Tsuut’ina Nation members.