Travel Agent

Position: Travel Agent

Language: German

Location: Remote (Must be based in Greece or willing to relocate to Athens)

Start Date: February 6th, 2025

Working Hours: Monday – Sunday | 08:00 23:00 Rotative Shifts

Salary: 1380 gross x 14 payments + 8% Bonus

Your Role as a Customer Advisor:

• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements:

• EU Citizenship or valid residence card with full market access
• Fluent in German or Croatian, and English (written and spoken)
• Minimum of 6 months’ experience in customer service (CS)
• Available for on-site work in Athens for at least 3 months. (Remote work available after this period with internet connection confirmation)
• Must be based in Greece or willing to relocate to Athens