Customer Success Manager (Remote – US)

Turn is a technology platform that helps companies quickly and efficiently screen potential workers. We specialize in serving businesses that hire at a high volume, like Uber, Lyft, and DoorDash, where fast and accurate background checks are critical for getting workers on the job without delays.

Traditional background checks can be slow and expensive, but Turn.ai uses automation and advanced data processing to deliver results faster and at a lower cost. This allows companies to scale their workforce quickly while maintaining compliance and security. Essentially, we streamline and simplify the hiring process for businesses that rely on a large, flexible workforce.

Turn specializes in providing robust support to talent platforms, staffing agencies, and employers across more than 30 different industries throughout the U.S. and Canada.

About You:

We are looking for a Customer Success Manager (CSM) with a proven track record in the background screening industry (e.g., Checkr, Vetty, Sterling, HireRight, First Advantage, etc.) and direct experience working with consumer data, compliance, and risk management. This role requires deep expertise in managing enterprise customer relationships, navigating complex compliance requirements, and ensuring client success in a highly regulated environment.

What You’ll Do:

• Account Management: Serve as the primary point of contact for customers, ensuring seamless onboarding, ongoing support, and strategic guidance to maximize their success.
• Industry Expertise: Leverage your knowledge of consumer data regulations, compliance standards, and background screening processes to provide value-driven insights to clients.
• Retention & Growth: Develop long-term relationships with clients, ensuring high retention rates and identifying expansion opportunities within existing accounts.
• Cross-Functional Collaboration: Work closely with compliance, legal, product, and sales teams to ensure customer needs align with regulatory and operational requirements.
• Risk & Compliance Navigation: Guide customers through industry-specific compliance challenges, including FCRA, EEOC, and data privacy laws.

What You’ll Need:

• Experience in Background Screening: Prior experience working for a background check, screening, or related company.
• Expertise in Consumer Data & Compliance: Strong understanding of FCRA, data privacy laws, identity verification, and risk management in a consumer data-driven environment.
• Customer Success / Account Management Experience: 3-5+ years in a CSM, Account Manager, or Customer Relationship role within the background screening or consumer data industry.
• Problem-Solving & Client Advocacy: Ability to proactively resolve customer issues, drive adoption, and advocate for client needs internally.
• Excellent Communication & Stakeholder Management: Experience working with enterprise clients, legal teams, and compliance officers.
• SaaS & Tech-Savvy: Comfortable using CRM systems (Salesforce, HubSpot) and customer success tools.

Nice to Have Skills:

? Experience with API integrations, data analytics, or fraud prevention solutions.

? Background in trust & safety, fintech, HR tech, or regulatory tech.

Perks & Compensation:

• Competitive Salary
• Major medical insurance
• Remote work with occasional onsite team meetings
• Working hours aligned with Central Time Zone (CST)

Turn is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.