Specialty Operations Coordinator

SRx health solutions is a fast-growing healthcare solutions services company designed for today’s growing markets. We are Canada’s leading healthcare provider and have grown with over 400 employees across the country. We provide innovative, sustainable, and integrated healthcare solutions with a mission to enhance the wellness of Canadians. You will be part of a team that is dedicated to create immersive experiences and transforming ideas into successful health care programs that matter.

Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget to mention, we have one of the friendliest teams on the globe!

How you will create an impact?

• The day to day responsibilities for this role is to process any incoming documents that come through a shared inbox.
• The successful candidate would be working within a team to process inbound documents by uploading sensitive information to patient files and forwarding to the appropriate department.
• Able to handle competing priorities and stay organized while maintaining high attention to detail.
• Take incoming calls in a call-center environment, as well as completing outbound calls to patients for intake.
• Excellent customer service skills and experience is a must.
• Additional duties may involve data management, billing and invoices, and stretch assignments that are assigned from time to time.
• Working within a team to process all incoming faxes and emails.
• Creating patient files, answering patient inquiries.
• Supporting day-to-day operations with PSPs, Pharmacies and Nurses.

About Your Skills & Qualifications

• Min 2 years experience working in customer service setting
• Good communicator both verbally and electronically
• Proficiency in Microsoft Office applications and experience in data entry
• Experience working in a remote setting
• Strong Organization skills
• Resourceful & good problem-solving skills
• Flexible and adaptable to change
• High attention to detail
• Experience working in healthcare preferred

Why you should work with us?

• Paid vacation
• Paid sick days
• Bonus
• RRSP Matching
• Comprehensive salary
• Benefits package
• Opportunities to develop new skills and progress your career

If it sounds like you, we want you to apply!

About Us

SRx Health Solutions was founded in 2013 by its current President, Adesh Vora. After running retail pharmacies for over 12 years, Mr. Vora opened two pharmacies in Ontario. To achieve this, Mr. Vora recognized the need to provide more than just retail pharmacy services. Our company fosters a collaborative and inclusive work environment that empowers individuals to thrive, embrace challenges, and make a meaningful impact on the healthcare industry.

SRx health solutions is committed to fostering an environment of Diversity and Inclusion where employees are both valued and heard. We have a diverse representation of gender, race, sex, thought, and other personal characteristics that contribute towards the improvement of our commerce and people. We also provide accommodation during the interview process. Please reach out to our People Operations department at [email protected] for accommodation.