ICT Customer Support Officer

We are seeking a highly skilled and motivated ICT Customer Support Officer to join our innovative team. This will include both hardware and software support.This role is critical in maintaining and enhancing our technological infrastructure, ensuring seamless operations, and supporting our commitment to excellence in patient care.

Benefits

Competitive salary commensurate with experience

Opportunity to work with cutting-edge dental technology

Professional development opportunities

Sponsorship for the right international candidate to work in Australia

Task & Responsibilities

Determining software and hardware requirements to provide solutions to problems

Responding to inquiries about software and hardware problems

Adapting existing programs to meet users’ requirements

Installing and downloading appropriate software

Ensuring efficient use of applications and equipment

Implementing computer networks

Set up and maintain patient database systems

Ensure data integrity and security

Implement backup and recovery procedures

Optimize database performance for quick access to patient records

Integrate database with other clinic systems (e.g., appointment scheduling, billing)

Create custom reports for business analytics and patient care insights

Ensure compliance with data protection regulations

Qualification & Experience

• Minimum Diploma level qualification in Information Technology, Computer Science, or a related field
• Minimum 3 years of experience in ICT support roles
• Strong knowledge of database management and cybersecurity
• Familiarity with healthcare IT systems and regulations
• Excellent problem-solving and communication skills

About Company

Alexander Drive Dental Clinic is a well established dental clinic in Dianella open after hours for your convenience. We strive to ensure that your general dental and cosmetic dental needs are achieved, giving you that perfect smile every time. We have a team of friendly dentists in Perth ready to advise whatever your dental need is.

We have a range of dental treatments to give you the perfect smile you deserve. Our dental treatments include dental implants, general dental check-up for your family, cosmetic dentistry, teeth whitening, Invisalign , sedation dentistry and much more.

Salary: $75000-80000

Job Publish: 10-02-2025

Job Expire: 12-03-2025

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