Tradologie.com – Head – Buyer Facilitation Team

About The Job

Tradologie.com is a next-generation B2B procurement platform revolutionizing the way bulk buyers and suppliers connect, negotiate, and transact.

Our platform ensures seamless, transparent, and efficient procurement, eliminating middlemen and optimizing costs.

Role Overview

• As the Head – Buyer Facilitation Team, you will be responsible for leading and optimizing the buyer experience on Tradologie.com.
• You will drive the end-to-end buyer journey, ensuring seamless transactions, resolving queries, and enhancing customer satisfaction.
• The role demands a deep understanding of B2B procurement, excellent stakeholder management skills, and the ability to drive efficiency in buyer facilitation.

Key Responsibilities

Buyer Onboarding & Engagement:

• Oversee the onboarding process for bulk buyers, ensuring a smooth and user-friendly experience.
• Develop engagement strategies to improve buyer retention and platform utilization.

Transaction Management & Support

• Ensure seamless execution of buyer transactions, from order placement to fulfillment.
• Address and resolve buyer concerns related to pricing, quality, delivery, and platform navigation.

Process Optimization & Automation

• Identify gaps in the buyer journey and implement process improvements to enhance efficiency.
• Leverage data analytics to streamline operations and improve buyer experience.

Stakeholder Management

• Collaborate with internal teams (sales, operations, technology, and supplier relations) to enhance buyer satisfaction.
• Build strong relationships with key buyers and ensure personalized support for high-value clients.

Team Leadership & Performance Management

• Lead and mentor the buyer facilitation team to deliver high-quality support and service.
• Set performance benchmarks, track KPIs, and drive continuous improvement in team performance.

Key Skills & Competencies

• Strong expertise in B2B procurement and buyer relationship management.
• Excellent communication and problem-solving skills.
• Ability to manage high-pressure situations and resolve buyer escalations.
• Data-driven decision-making and process improvement mindset.
• Proficiency in CRM tools, ERP systems, and digital procurement platforms.
• Leadership and team management experience.

Preferred Qualifications

• MBA/PGDM in Business Administration, Supply Chain, or a related field.
• 10+ years of experience in B2B procurement, supply chain, or e-commerce.
• Prior experience in an online B2B marketplace, procurement platform, or trading company is preferred.

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