Remote Customer Support Representative

Job Summary:

We are hiring a Remote Customer Support Representative to assist guests and travelers with inquiries, troubleshooting, and general support over phone, chat, and email.

Key Responsibilities:

• Answer customer inquiries regarding hotel bookings, policies, and services.
• Troubleshoot customer complaints and escalate as needed.
• Assist with refunds, loyalty programs, and special requests.
• Document and track customer interactions in the CRM system.
• Provide excellent service to ensure customer satisfaction.

Requirements:

• Previous customer service experience is a plus.
• Strong verbal and written communication skills.
• Ability to multitask and remain professional under pressure.
• Knowledge of hospitality booking systems is an advantage.
• Availability for flexible work schedules, including weekends.