Call Centre Supervisor
Job Description
Renaissance Harbour View Hotel is operated by Marriott International Inc. which acquired Renaissance Hotel group in March 1997. Marriott is based in Washington, D.C. and is a leading global hospitality company. Renaissance Hotels represents a diverse collection of over 172 hotels in 40 countries worldwide. Each property is unique, offering passionate travelers a one-of-kind experience and memories they will be sure to take with them long after they depart. Your Path Begins Here
Job Summary
- SUPERVISE and ensure the call centre services are up to standard
- Handle guests’ inquirires in a professional and timely manner to exceed their expectations
- Answer all guest calls to process their requests (e.g. wake up calls, screening calls), provide assistance (e.g. internet access issues) and address their concerns
- Engage guests by delivering service excellence throughout each guest experience
- Log all guest requests or issues into computer accurately, contact appropriate individual or department (e.g. F&B, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction
Job Requirement
- Degree/ Higher Diploma in Hospitality or related discipline
- 4 years relevant experience in Front Desk operations
- Flexible and outgoing
- Passionate and service-oriented
- Excellent command in both written and spoken English, Cantonese and Mandarin
- Proficient in Microsoft Office applications and hotel systems
Navigate Your Future at Renaissance Hotels
At Renaissance® Hotels, we believe inspiration comes from the unexpected. We create a work environment that values diversity, inclusion, spontaneity and discovery, with unmatched growth opportunities. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.
To Apply Now, please send your resume to Human Resources Department at [email redacted, apply via Company website]; or go to Marriott International Career Website.
Human Resources Department
1 Harbour Road,
Wanchai, Hong Kong
T (852) 2802 8888
F (852) 2131 0660
Whatsapp (852) 6827 0729
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Visit renaissancehotels.com/careers to learn more about our workplace culture and career opportunities.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.