Raffles Ambassador – London

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

An exceptional opportunity presents itself for a Raffles Ambassador to join the Raffles London at the OWO.

Reporting into Front Office Manager, you will take great pride in ensuring our operation has a guest centred focus in everything that we do, while contributing towards a supportive and engaging environment within the Front Office team to achieve this. This role requires a confident, courteous and warm manner towards building strong relationships with our guests while being predominately based in our Grand Lobby. We require a strong willingness to work in a fast paced and ultra-luxury environment, whilst being able to meet the elevated expectations of our guests.

Specifically As The Raffles Ambassador

• Building meaningful relationships with our guests, while creating a sense of place in our Grand Lobby with a heartfelt approach towards achieving this.
• To have a strong understanding of established team goals and standard operating procedures, while being able to deliver on these shared goals within a Team based environment.
• Providing a professional and courteous service to our guests, whilst maintaining LQA and Forbes standards across the operation.
• Taking and proactive approach towards resolving guest complaints, inquiries or concerns in a courteous and efficient manner, whilst being able to identify appropriate situations when these should be escalated.
• Ensuring that appropriate follow through is made with all guest requests and ensuring that problems are resolved, with expectations being exceeded.
• Maintaining good organisational skills towards daily tasks and ensuring these are carried out with a high level of efficiently and professionalism.
• Additional responsibilities as assigned in absence of the line manager or Front Office Manager.
• Performance of additional duties as required or assigned including working in different departments than usually assigned.

Who are we looking for?

• A confident approach towards building new relationships with guests
• A genuine and captivating personality, with a true passion for guest service
• A wiliness and eagerness to contribute towards setting up pre-opening standards and objectives in line with the broader Raffles vision
• A proven track record and ability to provide high levels of service under pressure
• Exceptional communication and customer service skills, both written and spoken
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
• Well developed technical and computer skills
• An understanding and willingness to contribute to a 24h operational schedule when required, however this roll will not include night coverage as a standard

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.