IT Assistant / Desktop Support

Salary: £35,000 – £40,000

Hours: 37.5 hrs per week

Contract Type: Permanent

Role Overview

As the first point of contact for 85 users with IT queries, you’ll play a pivotal role in ensuring seamless operations across the company. Working closely with the Head of IT, you’ll assist in day-to-day tasks while responding promptly to service issues and requests. Whether it’s troubleshooting technical problems over the phone or in person, installing software, or configuring hardware, your expertise will be critical.

Role & Responsibilities

• 1st and 2nd line support for all day to day IT queries. This includes Login queries, Duo and Microsoft MFA, Remote access VPN, Application install/support, Teams support, and general troubleshooting.
• Manage the new starter process, which includes creating user accounts, adding to groups, assigning licenses, installing and configuring applications, and onboarding.
• Manage the leavers process, which includes receiving hardware back, removing licenses, archiving mailboxes and data and removing system access.
• Operate the portals used to manage application licensing.
• Use Mimecast admin portal to manage email.
• Manage the laptop estate, set up new laptops, and maintain the asset database.
• Manage the laptop re-use scheme.
• Organise repairs of broken equipment with Lenovo/HP.
• Be onsite daily at Temple Chambers to assist with users directly.
• Use the Mobile Device Management tool to identify devices that need updates and remediate.

Requirements

• 3 to 5 years’ experience providing desktop support in a Windows environment.
• Good knowledge of Windows 11 PC’s.
• Basic Microsoft Azure AD knowledge.
• Hosted Exchange experience.
• Microsoft Teams administration.
• Understanding of Networking, TCP/IP, DHCP, DNS.

Desirable Skills

• Apple mac support experience.
• Hosted SharePoint administration experience.

We are looking for a driven, enthusiastic person who is keen to provide the best support possible, has a keen eye for detail and a strong desire to learn new systems and tools.

Who We Are

The Useful Simple Trust (UST) is an award-winning group of professional design and consultancy practices driving change in the built environment through our four brands; Expedition Engineering, Useful Projects, Useful Studio, and Thomas Matthews. Certified as a B Corp, Social Enterprise, and Employee Benefit Organisation, we are addressing the significant issues of our time, including Net Zero carbon, circular economy, biodiversity gain, and social impact. Further to investing and growing our people as much as we do our business, we are a certified Carbon Literate Organisation and are committed to becoming carbon neutral by 2030.

Diversity Statement

UST strives to be a diverse and inclusive place where we can all be ourselves. We are working to change the lack of representation of minority groups and are particularly keen to hear from anyone with relevant skills and experience who feels they are underrepresented in the industry.

We encourage people from culturally diverse backgrounds, women, people with different abilities, LGBTIQ+ community, gender, all age groups, and those with intersectional or multiple diverse characteristics to apply. We know that diversity makes us stronger, and we are committed to creating a working environment that is inclusive and ensures everyone can be heard and valued for their contributions.

What We Offer

• Comprehensive pension scheme
• Flexible working including 9-day fortnight scheme
• Life Assurance 4x Salary
• Private medical insurance with access to WeCare 24/7 GP access
• Health Assured Employee Assistance Programme
• Cycle to work scheme and other benefits

If you have bundles of enthusiasm and the personal, technical and communication skills to match, please submit a cover letter introducing yourself together with a CV and concise illustrated portfolio. By sending us your CV you agree to us keeping your details on our records for six months for recruitment purposes only. If you do not wish for us to do so, please include a statement in your cover letter.

This application may require applicants to respond to a few selection criteria to demonstrate suitable competencies and experience against the role. In addition, a form of assessment or presentation following the first interview may be requested. Any reasonable adjustments required will be met. Useful Simple Trust is an equal opportunity employer.