Receptionist- Orthopedics Clinic- Carlsbad, NM

Job Summary:

Provides a broad range of clerical functions for physicians and patients.

Essential Functions

• Works for Multiple physicians
• Must be able to work and travel to Artesia and Carlsbad ______
• Greet patients, visitors, and co-workers in a prompt, courteous, and professional manner. Obtains all appropriate forms required
• Answer all phone calls; accesses caller’s needs and directs to appropriate personnel.
• Pulls charts with patient info/message or medication refill request for back office.
• Reviews all referrals and schedule all patients within a timely manner.
• Schedules new patients and return appointments in the computer system in accordance with physician and/or office guidelines. Cancel/reschedule appointments according to physician schedule changes and notify appropriate clinical personnel.
• Obtains demographic and insurance information. Obtains copy of a patient’s insurance cards for file. Verifies and updates demographic and insurance information as needed in the system, to include worker’s compensation.
• Schedules follow-up appointments.
• Register patients in a complete and accurate manner to conform to all regulatory requirements. If any updates are warranted, the clerk is required to update at that time.
• Registers all new patients into the system. Prepare and organized new patient charts. Notifies clinical staff of patient arrivals, places charts in the appointment order. Assists in preparing charts for next-day appointments and prints schedules as needed.
• Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit. Issues receipts for each transaction.
• Count money drawer daily. Close out credit card machine daily.

Complete reconciliation form for each day.

• Responsible for taking daily deposits to assigned personnel or to the bank.
• Send patient count(s) nursing, no shows, cancel, complete, etc. daily.
• Follow up on no-show/canceled appointments.
• Check mail
• Perform basic clerical duties as required.

Additional Responsibilities

• As assigned.

Knowledge/Skill/Abilities

• Knowledge of office equipment and ability to handle multi-time telephones.
• Basic math and computer skills.

AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

Minimum Position Qualifications

Ø Education – High school diploma or equivalent.

Ø Work Experience – Customer service, computer. Experience in a healthcare setting is preferred.

Ø Training – none.

Ø License/Certification – N/A

ENVIRONMENTAL CONDITIONS: The work environment consists of daily patient contact, which may include exposure to blood or other body fluids.