Customer Service Rep (Remote)

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely with a flexible schedule
• Supportive and diverse work environment committed to equity and inclusion
• Comprehensive training provided for new hires
• Engaging role focused on customer satisfaction and first call resolution
• Required COVID and flu vaccinations for a safe workplace

What To Expect (Job Responsibilities)

• Serve as the primary liaison for members and providers regarding inquiries about eligibility, authorizations, claims, and related policies
• Handle and resolve customer inquiries and complaints efficiently, ensuring first call resolution
• Maintain accurate call logs documenting customer interactions and actions taken
• Navigate multiple systems to effectively resolve customer issues
• Anticipate and meet customer expectations while building trust and effective relationships

What Is Required (Qualifications)

• High School Diploma or equivalent
• 4+ years of experience in a customer service environment
• Strong knowledge of customer service principles and practices
• Ability to remain courteous and patient when dealing with difficult callers
• Capacity to work well under pressure in a fast-paced environment

How To Stand Out (Preferred Qualifications)

• Associate’s Degree or Bachelor’s Degree
• Bilingual (Spanish) or other language skills
• 2+ years of experience in an HMO/Healthcare Industry setting
• Knowledge of call center telephony and technology
• Understanding of Protected Health Information (PHI) and medical terminology

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

Home Health Focus AI helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.