NOC

Full-Time (Permanent)

Location: Shah Alam

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Job Responsibilities

• System Monitoring
• Monitor the performance and capability of monitoring systems using diversified tools.
• Figure out the malfunctioning of hardware, software, and environmental alerts.
• When a problem is recognized, NOC Engineers does the first level troubleshooting.

• Problem Troubleshooting
• Work to triage or troubleshoot the issues, within their defined areas.
• NOCs generally have standard operating procedures (SOP) that the NOC engineer will closely follow.
• This may include coordinating with third-party vendors, customer contacts, or inter-department teams for a holistic solution.

• Issue Tracking
• In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail.
• This helps in increasing the expert base of NOC and helps in maintenance of system’s health record.
• NOC has a ticketing system that the NOC Engineer is accountable for updating.

• Incident Reporting
• When the technical issues are complicated which needs an immediate response or troubleshooting, NOC engineers must escalate the matter to management as per their SOP (Standard Operation Procedure).
• If need be, they can include Tier 2/SME, 3rd party or vendors for a faster resolution. They maintain the appropriate communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.

Requirements

• Diploma/Degree in computer science, computer engineering, or a similar field.
• Minimum 1 year experience working as a NOC engineer.

Essential Skills

• Experience deploying, managing, and troubleshooting network infrastructures.
• Good troubleshooting skills.
• Ability to work flexible hours.
• Good written and verbal communication skills.
• Ability to work well under pressure.

Personal Attributes

• Ability to work in shifts for 24×7 coverage.
• Motivated, independent, team player and able to build and maintain good relationship with customer.

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