Customer Retentions Agent

Other
Cape Town (Western Cape), Western Cape (South Africa), South Africa
February 14, 2025
Full-time
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Job Description

RSAWEB | Full time

Customer Retentions Agent

Cape Town, South Africa | Posted on 02/12/2024

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sJob Informatio

  • nDate Opened 02/12/2024
  • Job Type Full time
  • Industry Consumer Operations
  • Work Experience 5 years
  • Education Level Grade 12 or equivalent
  • City Cape Town
  • Province Western Cape
  • Country South Africa
  • Postal Code 7405

Job Descriptio

nWhere the successful candidate will fit in

?Based within our vibrant Consumer Division, using your amazing customer centric approach, you will be responsible for managing the customer retentions process from beginning to end

.Job Dutie

  • sUtilize effective methods to retain existing customers
  • .Managing short- and long-term plans to retain customers
  • .Implement various strategies to increase retention
  • .Collaborate with different departments to improve retention strategies
  • .Ability to understand complex customer situations and provide appropriate solutions
  • .Ticket management
  • .And any other reasonable tas

kRequirement

  • sGrade 12 or equivalent
  • .Relevant tertiary qualification (preferred)
  • .Customer service experience of at least 5 years
  • .Complaint and escalation handling experience of at least 2 years
  • .Minimum of 2 years retention experience
  • .Experience within an ISP of at least 1 year (preferred)
  • .Strong attention to detail and customer focus
  • .1-year experience working on a CRM
  • .Strong MS Excel abilit

yBenefit

sThe perks

  • :Company contribution to Medical Ai
  • dRetirement Annuity contributio
  • nDiscounted Internet Connectivit
  • ySocial Friday’
  • sTeam building activitie
  • sExposure to the latest industry technologies and standard
  • sLastly, a work environment that rivals the very best

!If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful

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