Receptionist

Acting under the supervision of the Clinic Director, the Front Desk Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

Main responsibilities:

• Greeting Customers/Customer Service
• Greet customers when they arrive at the clinic and provide outstanding customer service.
• Create a file for each new customer and update existing customer files.
• Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
• Book customer appointments and manage the appointment calendar.
• Prepare customer files for next-day appointments.
• Reception Management
• Implement the clinic’s opening and closing procedures.
• Manage correspondence and postal mail.
• Establish the day’s treatments in collaboration with the consultant.
• Manage the clinic’s info e-mail inbox.
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
• Order office supplies and beverages.
• Close batches, balance daily reports and transfer receivables to accounting.
• Ensure availability of cash in the register and notify the person in charge.
• Customer Invoicing
• Prepare customer invoices and verify invoices daily.

Required professional qualifications and experience:

• High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
• At least two (2) years of experience in a similar role.
• Proficiency in Microsoft Office Suite.
• Knowledge of Zenoti and ACOMBA software would be an asset.

Required personal competencies:

• Customer oriented.
• Ability to communicate effectively.
• Demonstrated teamwork and collaboration skills.
• Honest and trustworthy.
• Demonstrated initiative and autonomy.
• Ability to plan and coordinate activities.
• Demonstrated rigor, reliability and flexibility.

Our Core Values –

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Store discount

Schedule:

• Monday to Friday