Customer Support Coordinator (Online)

Department: Customer Service

Reports To: Customer Support Manager

Location: 100% Remote (Based in Turkey)

Employment Type: Full-time | Entry-Level

About Azurreo

Azurreo is a globally recognized telecommunications company committed to delivering innovative solutions and excellent customer service. We are currently hiring a Customer Support Coordinator with an IT background to join our remote team in Turkey.

Job Summary

As a Customer Support Coordinator, you will assist customers by providing technical support, troubleshooting issues, and guiding them through product installations. This position is ideal for detail-oriented individuals who thrive in a problem-solving and customer-focused environment.

Tasks

Key Responsibilities

Customer Support & Issue Resolution

• Handle customer inquiries via phone, email, and chat with professionalism and efficiency.
• Diagnose and troubleshoot technical issues related to server configurations, software applications, and installations.
• Provide solutions to customers and escalate more complex issues when necessary.

Technical Assistance & Documentation

• Support customers with the installation and configuration of new sites on servers.
• Maintain accurate customer interaction records and resolutions.
• Contribute to internal documentation to improve the efficiency of support processes.

Process Improvement & Training

• Identify and recommend improvements to customer support workflows.
• Assist in training new team members.
• Stay updated on product developments and industry trends.

Reporting & Analysis

• Track and analyze customer support metrics to identify common concerns.
• Provide feedback to management on recurring issues and customer needs.

Requirements

Qualifications & Skills

• Education: Bachelor’s degree in IT, Business, Communications, or a related field (preferred).
• Experience: 0-2 years in a customer support or technical support role.
• Technical Skills: Basic knowledge of server configurations, software applications, and troubleshooting.
• Tools & Software: Experience with CRM systems, customer support software, and Microsoft Office Suite.
• Languages: Strong verbal and written communication in English (French is a plus).
• Soft Skills: Organized, detail-oriented, and customer-focused.
• Flexibility: Willing to work outside standard hours if required.

Benefits

What We Offer

• Competitive salary
• Paid time off and holidays
• Career growth and professional development opportunities
• A dynamic and supportive remote work environment

Join a global leader in telecommunications and make an impact in customer support! Apply today!