Technical Support Engineer

MONEYME is a founder-led digital lender and Certified B Corporation™. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency.

We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we’re nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional team.

What We Are Looking For

We are seeking a highly motivated and talented individual to join our team as a Technical Support Engineer to work within our technical support and operations team. We are looking for someone who is keen to learn, and we are happy to provide training to less experienced individuals.

We are a ISO 27001 certified company and in this role, you will provide software and hardware related technical support and assistance to our employees, ensuring their satisfaction and resolving their technical issues efficiently. You will have the opportunity to learn and grow within a dynamic and collaborative environment. You will also work closely with other teams and stakeholders to understand, implement, and maintain ISO 27001 requirements.

Responsibilities For This Position

• Provide first-level technical support to customers via various channels, including phone, email, and chat.
• Assist employees in troubleshooting software and hardware issues and provide timely and effective solutions.
• Resolve technical problems by investigating, diagnosing, and implementing solutions or escalating to the appropriate team.
• Document and track customer interactions, including details of inquiries, comments, and actions taken, using Atlassian – Jira.
• Collaborate with cross-functional teams, including Operations and Product Development, to identify and resolve complex technical issues.
• Assist in creating and updating technical support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Ensures new hire onboarding account creation and asset set up.
• Involve in the purchase and inventory of company assets of MONEYME employees.

To be successful in this role you must have the following:

• Bachelor’s degree in computer science or information technology.
• Knowledge and experience in working as a technical support engineer
• Ability to troubleshoot complex software and hardware issues.
• In-depth knowledge of hardware and networking systems.
• Knowledge of operating systems, web services, and API.
• Knowledge of remote access systems such as TeamViewer.
• Outstanding communication skills both written and verbal.
• Ability to work autonomously, own and complete tasks.
• Ability to go above and beyond to help MONEYME clients and customers.

What’s In It For You

MONEYME’s employees and culture are core to who we are. We know that without a high-performing and engaged Team MONEYME, we will not achieve our ambitious goals for the future. We are proud to offer a collaborative and fun work environment.

Some of the benefits & perks we offer for all our employees in Manila are:

• HMO on Day 1 + 1 free dependent
• 15 days of vacation leaves and 15 days of sick leave
• 1 birthday leave
• Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics
• Fun filled company activities – summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!
• Complimentary snacks in the office
• MONEYME Merchandise – hoodie, T-shirt, tumbler, notebook, and id lace
• Quarter champion awards & reward trips

At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more.

MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.