Duty Manager – Qu?n lý tr?c ca
Job Description
T?n h??ng cu?c s?ng t?t ??p t?i khách s?n Mövenpick Hà N?i, khách s?n 5 sao n?m ? qu?n trung tâm Hà N?i.
Mang ??n c?m giác dân c? trong các d?ch v? và thi?t k?, Khách s?n s?n sàng chào ?ón khách doanh nhân c?ng nh? khách du l?ch khám phá v? ??p quy?n r? c?a th? ?ô Vi?t Nam, th??ng th?c ?m th?c sáng t?o và t?n h??ng m?i kh? n?ng mà cu?c s?ng mang l?i. Khách s?n có ki?n trúc ??c tr?ng theo phong cách Pháp ???c b?o t?n trong khi l?i trang trí c?a các phòng ???c thi?t k? ?? g?i lên b?u không khí ?m áp và d? ch?u v?i các ?i?m nh?n tông màu ??t và sàn g? t?i màu.
Chúng tôi c?ng ?ã tích h?p m?t s? nét Vi?t vào n?i th?t ?? mang l?i c?m giác v? ??a ?i?m.
Job Description
Front Office Operation
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies
Team Management
- Identify and develop team members with potential
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
- Diploma in Tourism/Hospitality Management
- Minimum 2 years of relevant experience
- Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
- Good working knowledge of MS Excel, Word, & PowerPoint
- Strong leadership, interpersonal and training skills
- Good communication skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
Additional Information
- Take 2 days off/week
- 100% social insurance payment based on salary from the first day of work
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Develop your talent through learning programs by Academy Accor
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities