PALS Officer

We are looking for a dynamic, motivated individual who works well under pressure. The successful candidate will have excellent verbal communication skills, particularly in dealing with difficult or challenging situations and will have demonstrable experience of working in a patient, public or customer facing role, as well as a clear understanding of national complaints regulations.

The post holder will have a good understanding of the work carried out by PALS within the NHS and a base knowledge of the NHS Complaints process.

The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service. Patient and staff experience is important to us and these are the behaviours we live by