Guest Relations Agent

The Mo?venpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo’s attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel’s unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job Description

• Greet guests warmly and professionally upon arrival.
• Anticipate and address guest needs and preferences.
• Build rapport with guests and create a personalized experience.
• Resolve guest complaints and concerns in a timely and effective manner.
• Provide information about hotel amenities, services, and local attractions.
• Assist with special requests and arrangements, such as room upgrades or dining reservations.
• Maintain accurate records of guest interactions and feedback.
• Prepare guest correspondence and documentation as needed.
• Assist with check-in and check-out procedures if required.
• Coordinate with other departments to ensure seamless guest experiences.
• Collaborate with colleagues to maintain a positive and supportive work environment.
• Share knowledge and best practices with team members.
• Contribute to the overall success of the guest relations team.

Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Positive and outgoing personality
• Previous experience in hospitality or customer service preferred
• Knowledge of local attractions and activities
• Proficiency in relevant computer systems and software