Claims Officer

We are seeking a dynamic and driven individual who will act as the centralized contact to collate and manage qualift and pricing claims to help our team deliver phenomenal Claims Processing and Support to all our internal Trading branches via our online portals, email and over the telephone.

, Requirements,

Minimum NQF Level 4 – 5 Grade 12+ / Higher certificate

Minimum 3 Years Buying, Or Sales Experience Is Essential

Minimum 3 years’ experience in a steel industry environment

Intermediate knowledge of SAP

Basic knowledge of IQ (Express)

Basic knowledge of MS Word

Basic knowledge of MS Powerpoint

Intermediate knowledge of MS Excel

Intermediate knowledge of MS Outlook

Strong analytical skills and attention to details

Adaptability and speed of reaction to weekly issues

Strong communication skills in English (fluent written and oral)

, Duties and Responsibilities,

Full end-to-end management of any potential price or quality supplier claim.

Work well within a team and on their own.

Thrive in a busy, varied and pressurised environment.

Possess a proactive and ‘think outside the box’ mindset.

Have an innate desire to dig deep into pockets of information (with an enquiring mind).

Be self-managed and have strong prioritising skills. This is a key requirement.

Possess very strong attention to detail. This is a key requirement.

Exercise above average influencing, negotiation, presentation and communication skills internally and externally.

Utilise excellent verbal and written communication skills in order to convey information effectively.

Demonstrate a pleasant, friendly and confident telephonic manner. This is a key requirement.

Be excited to thrive in a customer centric environment.

Show ambition and willingness to go the extra mile to ensure best results are achieved in the claims settlement process.

Excellent record keeping abilities.

Close collaboration with both external and internal colleagues and Management.