IT Support Engineer

As an IT Support Engineer, you would be installing and configuring computer hardware’s, software’s, systems, networks, printers and scanners, provisioning user support for both remote and on-premises staff and troubleshooting and resolving issues with software or hardware in a timely manner using the available resources within the company.

About Us

We foster a culture of autonomy where one can work independently but at the same time build on their team oriented attitudes by working with and helping other colleagues and departments.

You would be walking colleagues or clients through steps to help them resolve their technical problems, responding to priority Incidences and Alerts via Phone, In person or electronically during and or after office hours while maintaining procedures and reports that provide technical support to the entire organization.

Additionally, to ensure security and privacy of Networks and computer systems, you would be supporting the implementation of new solutions or applications, analyzing records and logs to spot underlying trends and potential issues. By extension, you would be tasked with creating accounts for new users and assisting them with password or login problems.

Expertise

Our expectation is that you have a working knowledge and expertise with variety of software, hardware, and applications including but not limited to Microsoft Office 365, Dynamics 365, Windows 11,3cx, Fresh works, In-tunes and Sophos, with a minimum of 2-years experience in a technical support role.

If you have a basic understanding of Cloud and MSSQL Knowledge, coupled with Microsoft Certified IT Professional/CCNA Certifications then you might be the right person for the role.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa’s fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we’ve served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.