Supply Chain Analyst

Howmet Fastening Systems is looking for an Associate Supply Chain Analyst to join our Sales/Marketing Department in Waco, TX. This role performs all Supply Chain Analyst activities including: processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions/concerns appropriately.

Responsibilities:

• Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels
• Works closely with Senior Supply Chain Analysts and the Customer Supply Chain Supervisor to ensure that customer needs are understood and reflected in customer-specific process documentation
• Receives, enters and edits sales orders and changes thereto in accordance with company procedures
• Checks stock and future production for customers and distributors
• Answers general inquiries concerning open orders, from work in process to logistics
• Receives, responds to and routes requests for quotations as appropriate
• Receives, responds to and routes requests for technical information, sales literature, material certifications and returned material
• Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions
• Researches customer charge-backs and administers appropriate actions
• Works to improve knowledge of product and processes on a continual basis
• Advises Marketing Department and field sales representatives of significant information learned in customer correspondence
• Ensures that all work activities are performed in accordance with established safety and environmental standards
• Communicates professionally and effectively with all levels of external and internal business partners
• Continuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emerge
• Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of Conduct