Customer Service Officer, Inbound

Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints.

Resolves customers complaint through identification of problems, suggesting best solution and following up to ensure resolution.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Keep abreast of product knowledge to ensure information is given to customers in accurate manner.

Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards.

Prepare report periodically by collecting and analyzing customer information.