Remote Customer Support Specialist

Job Overview

Are you eager to contribute to a dynamic team dedicated to customer success in an innovative and fast-paced environment? We are seeking a proactive and resourceful Customer Support Representative to enhance our growing organization. This role is primarily remote, with the flexibility to work from anywhere while being aligned with our Denver, CO-based team.

Company Culture And Values

We take pride in our core values:

• Love Our Customers
• Be Authentic
• Show Genuine Care
• Achieve Results
• Foster Enjoyment in Work

As part of our team, you will be immersed in a culture that celebrates achievements, promotes collective growth, and empowers each individual to make impactful contributions.

Key Responsibilities

In this pivotal role, you will be instrumental in ensuring our clients effectively utilize our software solutions. Your daily activities may include:

• Multichannel Support: Addressing customer inquiries through email, phone, chat, and social media with professionalism and empathy.
• Problem Solving: Identifying and resolving customer issues using tools such as Zendesk, Jira, and Slack, while effectively managing escalations when necessary.
• Customer Advocacy: Engaging with clients to comprehend their needs and relaying constructive feedback aimed at enhancing our products and services.
• Collaboration: Teaming up with product, marketing, and sales departments to tackle challenges and improve customer experiences.
• Knowledge Mastery: Keeping abreast of product updates and features to provide expert guidance to customers.
• AI Utilization: Employing AI tools to optimize workflows and support customer engagements; prior experience with AI platforms is valued.

Required Skills

We are looking for candidates who possess the following skills:

• Service-Oriented: A genuine desire to assist others and a commitment to exceeding customer expectations.
• Problem Solver: A curious and creative approach to finding solutions, viewing challenges as opportunities.
• Excellent Communicator: The ability to convey information clearly, compassionately, and effectively across multiple channels.
• Tech-Savvy: Comfort with tools like Zendesk, Jira, and Slack; a readiness to learn new software is essential.
• Adaptable: The ability to thrive in a fast-paced environment, managing multiple priorities with ease.
• AI-Friendly: Experience with AI tools or platforms is advantageous, reflecting our commitment to innovation.

Compensation And Benefits

Salary: \(50,000 – \)70,000 (commensurate with experience)

Benefits Include

• Open-Time Off Policy with 12 Company Holidays
• Comprehensive Medical, Dental, and Vision Insurance
• 401k with Employer Match
• Weekly Team Lunches and Stocked Kitchen
• Dog-Friendly Workplace
• Supportive and Casual Work Environment
• Regular Company Events and Team Celebrations

Career Growth Opportunities

Joining our team means you will have the opportunity to enhance your skills and advance in your career while playing a vital role in customer success and team development.

Why Join Us?

Be a part of a fast-paced, agile environment that values authenticity, collaboration, and results. This is your opportunity to contribute to a team committed to empowering customers and achieving excellence. If you resonate with our mission, we encourage you to apply today!

Employment Type: Full-Time