Servicing Administrator

Discovery Corporate & Employee Benefits

Servicing Administrator

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behavior, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose

The primary function of this role is to capture all new business onto the system so that monthly servicing on the scheme (Billing, Underwriting and claim departments) can take place.

Handling all queries relating to any of the above with external and internal clients.

Areas of responsibility may include but not limited to

• Capture/Update Employer information on the system
• Load Beneficial Owners Information on the system and ensure the information is kept up to date.
• Anti-money laundering checks and validations
• Follow up on outstanding FICA documents with Service Consultants and Brokers.
• Compile weekly stats showing progress of outstanding work and to ensure on track to meet month end SLA.
• Where required, assist co-workers and the team to resolve queries and escalations.
• Adhoc system testing
• Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence
• Maintains, report, arrange, organize, and update the filing systems and procedures
• Responding to queries ensuring they are resolved timeously and effectively and managing workflow
• Conduct meetings and give update on remediation progress.
• Issue monthly Know your customer forms/Communication to clients.
• Assisting with data investigations and playing a supportive role to obtain data from clients and brokers.
• Maintain required levels of data quality, accuracy and completeness.

Personal Attributes

• Analytical and problem solving
• Good written and verbal communication
• Customer Focus
• Interpersonal Savvy
• Innovation
• Integrity
• Attention to detail
• Planning, prioritising and organising
• Team Work/Collaboration
• Stress Tolerance
• Problem Solving

Education And Experience

• Matric – Essential
• Knowledge of Employee Benefits (Group Risk schemes)
• Product and process knowledge
• 1- 2 years working experience within Group Life Administration Environment advantageous
• Intermediate/Advanced excel skills

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.