Technical Support Engineer

Founded in 1988, we are pioneers in the Philippine tech industry. Over the past three decades, we’ve driven digital transformation with custom app development, infrastructure, data analytics, and IT security solutions. Today, we lead in technology trends like APIs, cloud computing, big data, AI, and automation, committed to positively impacting our people, clients, partners, and communities.

The Role

Key Roles And Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Refer to internal database or external resources to provide accurate tech solutions
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients.

Ideal Profile

Qualifications

• Must have 1 – 2 years of experience
• Must be a graduate of BS Information Technology, BS Computer Science, or any related course.

What’s on Offer?

• Excellent career development opportunities
• Flexible working options
• Great work environment