Job Description
About The Role
As we’re growing in scale, we have a rising number of clients in the region that are reaching out
to us for customizing, enhancing and deploying these events for them. This growth has created
a need for a seasoned, experienced leader to step up and liaise between clients and our
development hubs, organize our project activities, set client expectations, prioritize operations
and ensure quality delivery.
Responsibilities
- Manage a portfolio of events at any given point of time and plan event delivery
schedules
- Full event life cycle ownership: successful event delivery will include full-service delivery
from handover from pre-sales to post-event closure calls
- Provide on-site leadership for project team by building and motivating team members to
meet project goals, adhering to their responsibilities and project milestones
- Work with development and event setup teams to ensure event customization and client
requests are delivered on-time
- Report on event success criteria results, metrics, test and deployment management
activities
- Employ project management practices and engineer processes to ensure the team can
deliver high-quality results to each client to compel them for renewals
- Prepare estimates and detailed project plan for all phases of the project
- Procure adequate resources to achieve project objectives in planned time frames
- Manage the day-to-day project activities and resources and chairs the project
management team meetings
- Monitor staff performance and complete performance reviews
- Provide status reporting regarding project milestones, deliverable, dependencies, risks
and issues, communicating across leadership
- Understand inter-dependencies between technology, operations and business needs
- Ensure technical accuracy, scalability and quality of event through collaboration with
development teams
- Measure and optimize processes to increase renewal rate of customers and their
satisfaction scores
- Conduct post-event calls to collect candid feedback from customers, capture
testimonials & create follow-up actions on each feedback item
- Develop and deliver progress reports, proposals, requirements documentation and
presentations to various audiences, including project team, sponsors and key
stakeholders
- Coach, mentor, motivate and supervise project and program team
Skills
- Bachelor’s Degree in appropriate field of study or equivalent work experience
- Fluent in Arabic and English
- Minimum 1-2 years of project management experience, including tracking and planning
projects
- Minimum 1-2 years of experience working with business stakeholders within a
Cross-functional matrix environment
- Proven ability to work in an ambiguous environment and collaborate across multiple
areas in order to achieve a common business objective
- Interpersonal skills to influence and spur change, facilitate and enhance performance
within a cross – functional environment
- Demonstrate decisiveness in resolving business problems, making decisions and
identifying priorities