Virtual Event Management Consultant

eSkillz is passionate about empowering people through personalized, people-first technology solutions. We transform learning and talent management platforms into tools that are easy to use, visually align with customer brands, and support real learning outcomes. From software evaluation to implementation, custom app development, and day-to-day administration, we tailor every solution to help solve unique challenges. By simplifying technology and enhancing usability, we deliver solutions to help our customers maximize their tech and their talent.

We are the leading provider of comprehensive support solutions for Human Capital Management / Talent Development, Learning Management System and Web-Conferencing platforms. By providing customers with on-demand support for their administrator teams along with support for the full end-user population, eSkillz ensures that our customers have a truly comprehensive support solution.

About the Role:

eSkillz is looking for a Consultant –Virtual Event Management to enhance our Professional Services team. In this role, you will…

• Be the primary point of contact for our Cornerstone clients supporting them with virtual event management needs and related projects coordination.

What you’ll do:

General:

• Coordinate and manage resources, schedules, and timelines across events to ensure smooth execution and delivery
• Maintain regular communication with stakeholders, colleagues, and presenters
• Maintain event planning spreadsheet to capture all pertinent information
• Work effectively in teams with strong collaboration and contribution to team goals

Preparation:

• Establish and maintain document repositories using SharePoint
• Set up intake forms
• Schedule and conduct kickoff calls
• Create and update job aids
• Generate and maintain rehearsal and production schedules

Execution:

• Schedule and conduct WebEx demonstrations and walkthroughs for presenters and participants
• Facilitate live sessions with a large number of participants
• Manage and coordinate training and rehearsals using Calendly (appointment-booking application) and Outlook
• Schedule and conduct rehearsals for presenters
• Gather requirements and coordinate with presenters
• Set up and manage WebEx for live training, including document uploads, chats monitoring, breakout sessions, download recordings and execution of specialty enhancement features like music, videos, polls, avatars etc.
• Develop virtual training platform navigation user aids and demonstrations
• Create documentations and checklists
• Download live session recordings from the virtual training platform and transfer them to internal and client repositories.
• Edit recordings using video editing software and use compression software to output smaller file sizes

What you’ll need:

• At least 2 years of work experience working as an LMS Administrator and using virtual event management platforms
• At least 2 years of experience in an LMS, application, help desk or training support role
• Strong experience with customer support or client management
• Must have excellent verbal and written communication skills and effective organization and project management skills
• Job is home-based so you must have personal access to a reliable computer (secondary computer provided by the company if needed), hard-wired connection line, and accessible phone
• Able to work independently as well as in a team environment
• Proficient in Microsoft Office programs
• Experience in training or customer/client support role
• Experience with web conferencing software, particularly GoToMeeting, WebEx, Zoom
• Ability to facilitate meetings in a calm, confident, and neutral manner and quickly pivot and adjust during live productions
• Flexibility to work outside of core business hours on occasion
• Bachelor’s degree preferred