Service Writer

You’re a social go-getter, ready with all the solutions both your team and customers need. You’re a team player, and you love getting that checklist completed. If that’s you, 4Rivers Equipment wants you to join our team! 4Rivers is seeking qualified candidates for a full-time Service Writer position! This position works with the customer through the entire service process to ensure complete satisfaction. 4Rivers is currently seeking qualified applicants for a full time position at our Fort Collins, CO location.

Benefits

Low Deductible Medical/Dental/Vision

401K and Roth IRA Options Available

401K Match and Profit Share

Life/AD&D

Online Learning / JDU

Paid Time Off

Asset Investment

4Rivers Employee Discount / ADP LifeMart Discounts

Customized Career Path

Company Summary

By partnering with 4Rivers Equipment you become part of a John Deere Award Winning team. 4Rivers Equipment is built with positive attitudes and impeccable integrity. With multi-state locations from Fort Collins, CO to El Paso, TX, we can offer the opportunity to grow yourself and your career while being a part of a fun and team-oriented work environment. Here at 4Rivers Equipment our mission is to improve the lives of our customers, business partners, and employees. That’s being, “Your Working Partner.”

Essential Duties

• Customer Service Hero:
• Gather detailed information and check in repairs.
• Properly fill out and verify customer service requests.
• Obtain authorization for repairs to keep things running smoothly.
• Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
• Create and manage customer finance accounts.
• Maintenance Scheduling and Coordination Guru:
• Create and maintain an efficient schedule for ongoing and upcoming repair requests.
• Schedule and manage repairs for technicians.
• Track and schedule prepaid maintenance agreements to ensure preventative maintenance is done on time.
• Cost Estimates and Invoicing Master Mind:
• Confidently and clearly explain cost estimates or quotations for all repairs.
• Review and invoice customer, internal, and warranty work with precision.
• Walk through the invoice with the customer ensuring they understand every detail before finalizing the work order.
• Determine warranty coverage on repairs uncovering hidden benefits for customers.
• Maximize the value of all warranty claims using clever detail and resourcefulness.
• Repair Process Management Super Star:
• Work with technicians to identify and recommend all repair needs.
• Communicate estimated job start time, repair progress and completion date.
• Assign SPG’s or estimated repair times to work order segments.
• Supervise repairs and manage service jobs.
• Approve technician’s service report and perform final quality control inspection of the machine.
• Customer Communication Advocate and Service Expansion Expert:
• Be an expert with proactive communication to keep customers informed.
• Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
• Team Development MVP:

Education

• High School diploma or equivalent experience.
• Outstanding interpersonal and customer service skills.
• Strong technical background.
• Strong communication skills.
• Ability to multi-task.
• Knowledge on Service Department Operations and heavy equipment technology.

4Rivers Equipment is an equal opportunity employer. We encourage candidates with disabilities to apply and are committed to providing reasonable accommodation during the application process and throughout employment. If you require any accommodation, please let us know, and we will work with you to meet your needs.

For Benefits, Job Description and EEO information, please review attachments.

The pay rate is commensurate with knowledge, ability, experience, and location.

Are you ready to join the 4Rivers Equipment family? Your adventure starts here! Apply now, and let’s write the next chapter of your career together.

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Job Posting Closing Date: 3/15/2025