Desktop Support Engineer
Job Description
Desktop Support JD-
Experience diagnosing and troubleshooting basic hardware and software issues on laptops.
- Experience in Raising tickets with Lenovo/Dell Technical Support team for in-warranty hardware issues.
- Providing End User Support and Remote Support.
- Experience with remote desktop applications and remote troubleshooting techniques.
- Desktop Support up to End User Level including Hardware, Software and Networking Problems.
- Troubleshooting laptop OS issues.
- Installation and configuration of operating Systems such as Windows 10.
- Configuration & Troubleshooting of Outlook Issues.
- Installation & troubleshooting of Local and Network Printers.
- Troubleshooting network connectivity in a LAN/WAN environment.
- Knowledge on VPN client installation and troubleshooting.
- Knowledge on vendor management and asset manage