Receptionist / Administrative Assistant

They will be proficient in customer service skills and computer skills and will be required you to be a good communicator and work both independently and as part of the team.

• Greeting patients to the department, attending clients on multiple hospital systems, answering telephone, processing clinic outcomes, making follow-up appointments, filing and any other admin duties
• Support the Cardiololgy Department in carrying out the booking of

appointments ensuring Referral to Treatment (RTT) data quality is kept up-todate and amended accordingly. To undertake a variety of general office duties, filing, photocopying, tracering of hospital notes and any other administrative duties

• Act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
• Provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and

responsive

• Provide a high-quality customer service which complies with relevant

legislation and NHS Employment check standards

• Be honest and learn from mistakes, and help to create a “no-blame” culture were people feel able to share and learn from experiences together
• Work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
• Acknowledge that you need to continually deliver greater value to customers.
• Be honest about your biggest challenges and create a culture of curiosity and openness

The Cardiology Department at Torbay Hospital is based across two units, the Heart and Lung Unit and the Cardiac Catheter Suite.

As a multi-disciplinary team, we work closely with Consultant Cardiologists, specialist Cardiac Physiologists, specialist nursing staff, administrative team, Specialty Doctors, and Specialist Registrars.

We undertake assessments and investigations, in addition to all aspects of treatment of patients with diseases and defects of the heart / cardiovascular system.

You will be joining a supportive and dynamic team, who are committed to continuously improve the service for our patients.

For further details / informal visits contact: Name: Jennifer Waye Job title: Practice Manager Email address: [email protected] Telephone number: 01803 656297