Front office Agent : Namibia

The focus of this position is on producing high quality, detailed work based on established standards, guidelines and procedures. Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time. Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on the job experience. Consistent, error free work based on defined regulations and standards are key measures of job performance success. This position is designed to develop a valued technical expert who can deliver quality work on a consistent basis.

, Requirements,

Qualification

• Matric
• Tertiary qualification will be advantageous.

Experience

• At least 2 years’ experience in Customer Services.
• 1-2 years claims experience

Computer Literacy

• MS Office package, particularly, Internet, Outlook and Excel.

Knowledge

• Claims administration experience in the Financial Services industry.
• Basic knowledge of the Life Assurance or Financial Services Industry

Interpersonal And Intrapersonal Skills

• Agile.
• Innovative.
• Conscientious.
• Consistent.
• Responsive.
• Client Service Orientation.
• Empathetic.

, Duties and Responsibilities,

• Claims administration quality assurance of submitted claims, follow ups and finalization of processed claims.
• Continuous communication with PPS members and stakeholders, with regards to submitted requests, ensuring an efficient and seamless member experience consistently.
• Processing of instructions received via email, telephone, and walk-in members.
• Processing of request within 8 hours of being received.
• Maintaining a 95% accuracy processing level.
• Support functions include performing daily routine procedures.
• Processing Aftersales Service requests received from members, stakeholders, intermediaries and Tied agents.
• Providing administrative support to the Broker Consultants and directly to intermediaries/Tied Agents.
• Take ownership of service level standards and ensure they are achieved consistently.