Senior Project Manager

NikoHealth is a rapidly growing SaaS company transforming how Durable Medical Equipment (DME) and Home Medical Equipment (HME) providers operate. Our innovative, all-in-one platform streamlines business operations, empowering providers to work smarter and more efficiently. We’re seeking a Senior Project Manager to lead complex implementation projects, ensuring successful delivery within scope, on time, and with exceptional outcomes for our customers.

In this role, you’ll bring your expertise of SaaS solutions to drive project success, collaborate with cross-functional teams, and optimize processes to deliver value at every stage of the project lifecycle.

If you’re an experienced, detail-oriented leader with excellent communication skills and a passion for technology, we’d love to hear from you!

What You’ll Do

• Lead the end-to-end implementation of NikoHealth platform, ensuring alignment with project goals, timelines, and budget constraints
• Work as the key point of contact with our largest customers during their implementation, providing a world class experience by forming trusting relationships, setting expectations, and preventing scope creep or changes during the configuration and validation phases to minimize implementation delays and control costs
• Develop and maintain detailed project plans, timelines, and resource allocation, ensuring effective communication with all stakeholders throughout the project lifecycle
• Interface with and report progress to executives at NikoHealth and the customer, providing regular updates and insights
• Manage team resource allocation across projects, ensuring milestone achievement, and tracking actual effort to accurately schedule and resource future projects
• Facilitate meetings that lead to actionable outcomes and decisions with follow-up communication including a summary of decisions, next steps, and assigned responsibilities
• Manage, communicate, and escalate potential risks and challenges transparently, outlining mitigation strategies
• Mentor and guide junior project managers, providing leadership and support to ensure project success

What You’ll Bring

• Bachelor’s Degree 10+ years of experience leading complex SaaS implementation projects
• Proven track record of managing customer relationships, setting expectations, and persuading customer engagement
• Proven ability to stay organized while adapting quickly to changing priorities
• Demonstrated experience managing high-pressure situations while maintaining a professional and solutions-focused approach
• Excellent verbal and written communication skills
• Experience working with industry standard project management tools such as Jira, Monday, or Microsoft Project

Bonus Points

• Experience working at a company that sells a core software platform
• Experience working with a company providing SaaS solutions to the HME/DME space

Why Join Us?

At NikoHealth we’re not just building software; we’re building solutions that empower our customers to succeed. As part of our Project Management team, you’ll play a pivotal role in shaping our project management practices, driving customer satisfaction and retention, while growing your skills in a supportive, fast-paced environment.

This is a remote role, but candidates must be based in the U.S.

The Pay Range For This Role Is

120,000 – 140,000 USD per year(United States)