Key Accounts Manager PH
Job Description
countries and we are looking for a Key Account Manager to join our team. Our teams are
collaborative, vibrant and fast-growing and all team members are empowered with the freedom to
influence our business with ideas that drive innovation and efficiency.
Responsibilities:
Build strong relationships with decision makers/fleet managers/system users and manage of all
services related to Key Accounts
Establish good rapport and trust though proactive engagement
Understanding client needs and identifying new business opportunities for upselling
Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final
resolution within the stipulated time frame
Coordinate with internal teams to deliver solutions that meet client’s objectives
Identify and implement new strategies for increasing customer satisfaction, loyalty and retention
by going above and beyond expectation
Prepare regular reports of progress and forecasts to internal and external stakeholders
Requirements:
Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent
industry experience
Experience in customer service
Proficient in English
Tech-savvy and computer literate
Excellent communication and interpersonal skills
Hands-on and a positive attitude
Team player with a high level of energy and able to work independently