Operations Analyst

Role overview

We are looking for a motivated Operations Analyst, with excellent organisational and interpersonal skills and strong attention to detail, to join our team as dedicated support to the Chief Operating Officer.

You will have the ability to work quickly, efficiently and methodically and have good knowledge of operational practices as well as a foundational understanding of project management and business analyst capability. As an executive liaison, you will take a proactive and delivery-focused approach to drive forward strategic and operational initiatives on behalf of and in collaboration with the Chief Operating Officer, including junior project management and business analyst support, stakeholder engagement and operational planning.

This new position will form a pivotal part of our operational structure which is rapidly growing and will allow you the opportunity to work within a fun and results orientated team with great exposure and direct access to the Chief Operating Officer. If you enjoy working as part of an energetic, fast paced and multifaceted organisation, then DUAL is the place for you!

Role responsibilities

• Supports the Chief Operating Officer in on-boarding new underwriting teams to the existing operational framework.

• Liaises with other teams within DUAL such as Credit Control, Finance, Audit, Compliance, Marketing, HR and IT on behalf of the Chief Operating Officer, as point of contact.

• Accompanies the Chief Operating Officer to internal and/or external meetings or events, where requested, preparing agendas, packs and documenting actions and commitments on behalf of the Chief Operating Officer accordingly.

• Supports the Chief Operating Officer on the development of the operations strategy, managing the project planning of new initiatives and delivery of business plans associated to the strategy, providing both junior project management and business analyst support where required.

• Works alongside the Chief Operating Officer in a collaborative and adaptive manner, to manage all actions in a timely and responsive manner, as well as manage projects and other DUAL-related activities.

• Supports the Chief Operating Officer with presentations, report writing and meeting preparation.

Key requirements

• Previous working experience operations (ideally within Insurance) and a good understanding of project management and business analysis.

• Excellent communication skills both written and verbal.

• Strong analytical and Microsoft Office skills (including Visio, Excel, Word, Powerpoint).

• Proactive and forward-thinking approach.

• Ability to work with deadlines and under pressure.

• Knowledge of operational practices.

• Ability to develop and maintain strong relationships with key internal and external stakeholders, including senior executives.

• Proven ability to influence others.

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits – including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more – but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference – not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

• An international group with independence and people at its heart

• A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.